header_faq
How can I save regularly (DCA)?
You create the first order and then pay for it. Use the payment details from the original payment to enter a standing order. The same message to the recipient will create duplicate orders in the system. Then just enable the option “Automatically confirm current rate for duplicate payments” in the settings -> general menu.
What is an affiliate program?
If you become a member of the affiliate program, you will receive a commission on every exchange made by the client you have invited. You can add clients through your unique link or through a banner placed on your website or blog.
To get a unique link in the Affiliate Program section, you need to go through a verification process.
What happens if I accidentally send the same payment twice?
In case of a duplicate payment, the system will automatically create a new order for the same amount and place it in a “pending” status. Information about its creation will be sent to your e-mail and you will be able to decide whether you want to execute the order with the current rate or have the payment refunded.
What happens if I send a different number of crypto/fiat than what is in the order?
The order will be suspended. Your options will be to confirm the current rate on the order with the adjusted amount, set a limit rate, or cancel the order and have the payment sent back to you.
What happens if I send crypto to the wrong wallet address?
Unfortunately, this is one of the few things we can’t help you with. What you send to the blockchain network once is final and irreversible. Concentrate when entering your address and you’d better double check it.
How do I get my tax return documents?
You can download a PDF file of each order separately, or set up a transaction filter in the Orders section and download a CSV record of all of them at the same time.
What currencies can I send crypto payments in?
We have CZK and EUR bank accounts with Raiffeisenbank to receive (and pay) payments.
Can I have verification on the company?
In order to verify a legal entity, it is necessary to verify the persons acting, provide a record of the beneficial owners and the structure of the company.
When and why do I need to verify?
We are required by law to verify our clients if they exceed the transaction limits. This is the principle of KYC – know your client (customer). At the same time, the Anti-Money Laundering (AML) law mandates verification of the source of funds.
After identity verification you will receive a client discount of 5% of our margin.
Upon proof of income, the client discount increases to 10% of the margin.
Does registration affect my cryptocurrency supply?
All our clients have the same cryptocurrency offer. By registering you get discounts and access to a user profile with order history.
What are the benefits of registration?
- Overview of all orders.
- The ability to store several different bank accounts and wallet addresses for easier ordering.
- Volume discount.
What do I need for registration?
Your email address and a unique password that you make up or generate yourself. You can also use your Facebook, LinkedIn or Google account to log in.
Is it necessary to register?
Up to a limit of EUR 200 every 10 days, orders can be placed without registering as a guest.
Is the creation of an order binding?
No, if you create an order and it is not paid within 5 days, it will be automatically cancelled.
What is the minimum amount I can buy/sell for?
The minimum order value is 50 euros.
What do I need to buy cryptocurrency?
You need to have your own crypto wallet and a receipt address generated from it.
I don’t want to upload my documents online, is it possible to come in person?
After prior arrangement by phone at +420 608 746 753, it is possible to come in person to our client centre in Prague 6, Bubenečská 1, near Hradčanská metro station.