Frequently asked questions
How to get an hourly rate guarantee when buying cryptocurrency?
Due to the switch to a new bank account provider that does not yet support instant payments, it is very likely that your payment will arrive after the one hour guaranteed rate limit. If you want your purchase to be processed at the rate in effect at the time of your order, we recommend that you include a “Payment Confirmation” from your bank with your order. We will get back to you shortly.
How to do it?
- Create an order as you are used to.
- Send the money from your bank account to the money changer’s account.
- Request a PDF “Payment Confirmation” document from online banking.
- In the order details, click on the button “Attach payment confirmation”.
- Select the saved PDF file and confirm.
- This will send the request.
After sending the payment confirmation, we will contact you for verification and purchase the requested cryptocurrencies with a guaranteed rate. At the moment of crediting the money to your account, we will send it to your chosen crypto-wallet.
How can I save regularly (DCA)?
At Simplecoin Exchange you create your first order and then pay for it. Use the payment details from the original payment to enter a standing order. The same message to the recipient will create duplicate orders in the system. Then in the top right menu under Settings -> General, just enable the option -> Set Status “Proceed” On Duplicate Orders Automatically.
What is an affiliate program?
Currently, the Affiliate program is only set up at Simplecoin Exchange.
If you become a member of the affiliate program, you will receive a commission on every exchange made by the client you have invited. You can add clients through your unique link or through a banner placed on your website or blog.
To get a unique link in the Affiliate Program section, you need to go through a verification process.
What happens if I accidentally send the same payment twice?
In case of a duplicate payment, the system will automatically create a new order for the same amount and place it in a “pending” status. Information about its creation will be sent to your e-mail and you will be able to decide whether you want to execute the order with the current rate or have the payment refunded.
What happens if I send a different value of crypto/fiat at Simplecoin Exchange than specified in the order?
The order will be suspended. Your options will be to confirm the current rate on the order with the adjusted amount, set a limit rate, or cancel the order and have the payment sent back to you.
What happens if I send crypto to the wrong wallet address?
Unfortunately, this is one of the few things we can’t help you with. What you send to the blockchain network once is final and irreversible. Concentrate when entering your wallet address and you’d better double check it.
How do I get my tax return documents?
At Simplecoin Exchange you can download a PDF file of each order separately, or set up a transaction filter in the Orders section and download a CSV record of all of them at the same time.
For Simplecoin Wallet, the option to download a CSV file can be found in the Transactions section by clicking the Export to CSV button.
What currencies can I send crypto payments in?
We have CZK and EUR bank accounts available to receive (and pay) payments.
Can I have verification on the company?
When and why do I need to verify myself?
We are required by law to verify our clients if they exceed the transaction limits. This is the principle of KYC – know your client (customer). At the same time, the Anti-Money Laundering (AML) law mandates verification of the source of funds.
To use the Simplecoin Wallet, registration and verification are required from the very beginning.
After identity verification you will receive a client discount of 5% of our margin.
Upon proof of income, the client discount increases to 10% of the margin.
Does registration affect my cryptocurrency supply?
All our clients have the same cryptocurrency offer. By registering you get discounts and access to a user profile with order history.
What are the benefits of registration?
What do I need for registration?
Your email address and a unique password that you make up or generate yourself. You can also use your Facebook, LinkedIn or Google account to log in.
Is it necessary to register?
Up to a limit of 200 EUR every 10 days, orders can be placed with Simplecoin Exchange without registration, as a guest.
Both registration and verification are required to use the Simplecoin Wallet service.
Is making an order at Simplecoin Exchange binding?
No, if you create an order and it is not paid within 5 days, it will be automatically cancelled.
What is the minimum purchase/sale amount ?
What do I need to buy cryptocurrency?
I don’t want to upload my documents online, is it possible to come in person?