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Mo-Su 9-21

What do I need to verify the profile?

A registered user can verify their profile. Once logged in, you will find a short form to fill out in the top right corner of the menu under the email section under Verification and Income.

You need:

  • A double-sided copy of two photo IDs (a cell phone photo can also be used).
  • Selfie with ID document in hand.
  • Account identification through payment.
  • Check if you are a politically exposed person (PEP). A description of who a PEP is can be found HERE.

Once you have filled out all the information, you will be contacted by exchange support for verification of your phone number.

Did not find the answer?

The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.

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