What if my payment comes after the rate guarantee limit?
In the case of a delayed payment and a change in the exchange rate, the system will automatically pause the order. You will then receive an email and can decide whether to proceed with the order at the current rate, set a limit rate for later execution, or request a refund of the payment.
Did not find the answer?
The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.
