Sending the same payment twice
If a duplicate payment is sent by a mistake, the system will automatically create a new order for the same amount in the Suspended status. Information about its creation will be sent to your email and you can decide whether you want to execute the order with the current rate or have the payment refunded.
Did not find the answer?
The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.
