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Mo-Su 9-21

Sending cryptocurrency to a wrong address instead of my wallet

Unfortunately, this is one of the few things we can’t help you with. What you send once to the blockchain network is final and irreversible. When entering an address, always check that at least the last 5 characters of the address you enter match the characters in your wallet.

Did not find the answer?

The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.

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