How to get an hourly rate guarantee when buying cryptocurrency?
Due to the switch to a new bank account provider that does not yet support instant payments, it is very likely that your payment will arrive after the one hour guaranteed rate limit. If you want your purchase to be processed at the rate in effect at the time of your order, we recommend that you include a “Payment Confirmation” from your bank with your order. We will get back to you shortly.
How to do it?
- Create an order as you are used to.
- Send the money from your bank account to the money changer’s account.
- Request a PDF “Payment Confirmation” document from online banking.
- In the order details, click on the button “Attach payment confirmation”.
- Select the saved PDF file and confirm.
- This will send the request.
After sending the payment confirmation, we will contact you for verification and purchase the requested cryptocurrencies with a guaranteed rate. At the moment of crediting the money to your account, we will send it to your chosen crypto-wallet.
Did not find the answer?
The customer service line can be reached Monday to Sunday between 9:00 and 21:00. Or send us an email. Our colleagues will always be happy to advise you and guide you safely through your purchase.